WHAT'S HAPPENING?
MyGaTech/Zimbra will be unavailable.

WHEN IS IT HAPPENING?
On Sunday, October 17, 2010, from 6:00 AM to 12:00 PM.

WHY IS IT HAPPENING?
For a firmware upgrade for the MyGaTech/Zimbra storage arrays. This upgrade addresses a bug that caused a failure on one of the storage arrays on the morning of Tuesday, October 12, 2010. As a preventative measure, OIT is moving up the firmware upgrades for the Zimbra storage arrays from next month's maintenance windows to this emergency downtime window.

WHO IS AFFECTED?
Users of MyGaTech/Zimbra services, including BuzzPort users, who try to access email or group/course calendars. People who send email to users of MyGaTech/Zimbra may receive a mail delivery delayed message during this maintenance.

WHAT DO YOU NEED TO DO?
No user action is required. Email sent to My GaTech/Zimbra users during the period of this outage will be queued in the central systems and delivered after the system is in operation again.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
The OIT Technology Support Center at 404-894-7173 or the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).