WHAT HAPPENED?
Several of the Adobe Creative Cloud software applications are incorrectly displaying as "On Trial" after updating to 2017 versions.  This includes, but is not limited to, Photoshop and Illustrator.

 
WHEN DID IT HAPPEN?
Thursday, November 10, 2016, and ongoing.

 
WHY DID IT HAPPEN?
OIT has not yet identified a root cause.

 
WHAT DO YOU NEED TO DO?
No user action is required.
 
 
HAS THE PROBLEM BEEN RESOLVED?
No.  OIT is working with the vendor to resolve the issue.

 
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).  If you prefer, you may contact the OIT Technology Support Center (404-894-7173, support@oit.gatech.edu).