WHAT HAPPENED?

A number of Virtual Machines housed on the College's VM infrastructure were down.

Affected servers:
abercrombie
abondance
alur
armyman1
bazadais
bonham
bookworm
bopeep
bullseye
cc-curly
chaos
chexmix
chipc-login
chip-slurmctl
chunk
clymene
ende1-4
gabby
gibbson
hamm
hockypuck
honeybee
killerbee3
klaatu
maestro
marvin
mrpotatohead
mrsnp
newell-login
newvoreg
nickto
optimus
panamax1-4
rc
rec
rg-fpga
rg-login
robot
sat1-4
seensay
slinky
sparks
sqlcheck
stretch
taft
tda
theadvisor
troll
wheezy
woody

WHEN DID IT HAPPEN?

The VMs went down at 6:43pm, 10/11/20, according to logging. The service was restored at 8:30am, 10/12/20

WHY DID IT HAPPEN?

The VMs entered a paused state due to issues accessing the network attached storage. TSO is investigating the root cause of the issue.

WHO IS AFFECTED?

Users of the servers listed above and the following websites and services were unable to access them during this outage.

Affected services:
research.cc
TA App
hollister.cc.gatech.edu/Uniflow
mailman.cc.gatech.edu
cc.gatech.edu
support.cc.gatech.edu

WHAT DO YOU NEED TO DO?

No user action is required. If you are still having issues accessing these servers or services, please contact the Help Desk.

WHO SHOULD YOU CONTACT FOR QUESTIONS?

Feel free to contact the TSO Help Desk (helpdesk@cc.gatech.edu).