WHAT HAPPENED?
The CoC mopier server hollister.cc.gatech.edu stopped processing print requests from Windows clients.
 
 
WHEN DID IT HAPPEN?
From approximately 4:30 PM, Tuesday, September 6, until 12:00 PM, Wednesday, September 7, 2016.
 
 
WHY DID IT HAPPEN?
The print queue for Windows clients was inadvertently renamed and stopped accepting print jobs.
 
 
WHO WAS AFFECTED?
Any Windows users attempting to print to the CoC mopiers.
 
 
WHAT DO YOU NEED TO DO?
No user action is required.
 
 
HAS THE PROBLEM BEEN RESOLVED?
Yes.  After correcting the queue name and restarting the dependent services, print jobs were again being processed by the server.
 
 
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).


UPDATE:
Following the restart of the services previously mentioned, Mac clients were unable to print to the mopiers.  After the server (hollister) was restarted, Mac clients were again able to print, but Windows clients could not.  After further troubleshooting, we were able to successfully print from both Mac and Windows clients as of 2:10 PM on September 7, 2016.  TSO continues to monitor the service.